Caridad Williamsbridge

Unfortunately, a simple onion steak has become a challenge among Spanish restaurants, and this Caridad was no exception. Terrible. My order consisted of simple items. But once again, it was a lot to ask. The yellow rice was terrible. Tasteless. Maduros, it's hard to get those wrong. And again, those were so hard that after biting into one, I had to poke at the rest to confirm that it wasn't just one, and they were terrible. Everything lacked in everything. Taste was terrible. Those maduros should have been discarded and not given to any customer. So I did what they wouldn't and discarded them. I gave most of the steak to the strays in my area and dumped the rice with the maduros. Total waste of time and money. Won't be returning, and if you're going to try, stick to white rice and good luck from there.

Seems like quality control has been lacking. Always ordered from Caridad, however last 2 orders have been short of expectations. Received a medium avocado salad instead of a large ordered salad prior week. I gave them another chance today. Disgustingly, after nearly finishing my salad today, I found a fly at the underneath the last piece of sliced avocado. I called the restaurant to inform them of my experience without asking for any refund or credit with the hope they improve their quality control going forward. The manager was sincere and apologetic, however I will not be ordering here again.

Good morning, honestly I can't believe I'm even writing this review but it has to be done. I ordered catering order on 12/15th and the delivery was supposed to be @my house by 3-3:15. By 4 pm I called and spoke to someone who stated that the delivery guy had my order and was running late. By 4:45 we spoke with the restaurant again and they gave me the number of delivery guy as well. The delivery guy hung up on me 2xs!! And the restaurant kept putting us on hold. By 4:30 pm we spoke to a Manager who stated " you must have ordered from a different Caridad". And that he was gonna send us the order but they have nothing stating we ordered. I ordered online and the money was taken out the account asap!!!! Eveytime I called I kept asking if they wanted the order number from online but NOPE! NO one wanted to check or didn't know how to!!!! I've ordered from this place for catering for years. But this was unacceptable and to be told we never paid them and they had no order from us. It was embarrassing and I have all the timeframes of all the running around and confirmation text when the food was ordered and confirmed!!!! So last minute they delivered the food @5:41pm. The rice and pork were cold and needless to say I'm done!

Horrible service decline over last year. $19 for Chicken soup? They’re quick to take payment and even quicker to have you wait for a simple take out order of soup. They’re reason for having me wait 10 minutes for said soup? They said they ran out of lids. NEVER AGAIN. Note to RESTAURANT MANAGER WHO DECIDED TO ARGUE WITH ME OVER HIS STAFFS UNPROFESSIONAL TREATMENT. THIS REVIEW IS HERE TO STAY. NO PHONY APOLOGIES NEEDED AT THIS POINT.